At LoveFeral, we want you to feel confident and comfortable with every purchase. If something isn’t right with your order, please contact us and we’ll do our best to make it right.
30-Day Satisfaction Guarantee
If you are not completely satisfied with your purchase, please contact us within 30 days of receiving your order.
To be eligible for a return, items must be unused, unworn, in their original condition, and returned with their original packaging and accessories.
To request assistance, contact us at loveferal.shop@gmail.com with your order number and details about your request.
Intimate & Personal-Use Products
For health, hygiene, and safety reasons, certain intimate or personal-use products cannot be returned once they have been opened, used, worn, or removed from their protective/sealed packaging, unless the product arrived damaged, defective, or incorrect.
Please inspect your order before opening or using the product.
If you receive a defective, damaged, or incorrect item, contact us and we will work with you to resolve the issue.
Damaged or Defective Orders
If your order arrives damaged or defective, please contact us within 15 days of delivery.
Please include:
- Your name and order number
- A description of the problem
- Clear photos or video showing the damage or defect
- Photos of the packaging when applicable
After reviewing your claim, we may offer a replacement or refund depending on the circumstances.
Please keep the product and its original packaging until your claim has been resolved.
Incorrect Orders
If you receive the wrong product, size, color, or variant, please contact us at loveferal.shop@gmail.com within 15 days of delivery.
Include your order number and clear photos of the item you received.
Once verified, we will arrange an appropriate replacement or other resolution at no additional cost to you.
Lost or Missing Orders
LoveFeral is not responsible for packages that have been marked as Delivered by the shipping carrier but cannot subsequently be located.
If your tracking information shows that your package was delivered but you cannot find it, please first:
- Check your mailbox and surrounding delivery areas.
- Check with household members, neighbors, reception, or building management.
- Contact the shipping carrier using your tracking number.
If you still cannot locate your package after completing these steps, contact us at loveferal.shop@gmail.com and we will do our best to assist you.
Shipping Delays
Estimated delivery dates are estimates and are not guaranteed.
Occasionally, shipments may be delayed due to carrier disruptions, customs processing, severe weather, holidays, high shipping volumes, or other circumstances outside our reasonable control.
A delayed shipment does not automatically qualify for a refund solely because it did not arrive by a particular date or occasion.
Once an order has entered processing or has been shipped, we may be unable to cancel or modify it.
Order Changes & Cancellations
If you need to change or cancel an order, please contact us as soon as possible at loveferal.shop@gmail.com.
We cannot guarantee that changes or cancellations can be made after an order has entered processing.
Orders that have already shipped cannot be canceled.
Returns
Please contact us before returning any product.
Returns sent to us without prior authorization may not be accepted.
If your return is approved, we will provide the appropriate return instructions.
Unless the product arrived damaged, defective, or incorrect, original shipping charges are non-refundable. Return shipping costs may also be the customer's responsibility.
Refunds
Once an approved return is received and inspected, we will notify you of the outcome.
If approved, the refund will be issued to your original payment method.
Please allow additional time for your bank or payment provider to process and post the refund to your account.
Non-Returnable Items
For hygiene, health, and safety reasons, we cannot accept returns for:
- Intimate or personal-use products that have been opened or used
- Products with broken or removed hygiene seals
- Worn lingerie or intimate apparel
- Items not in their original condition
- Items missing original packaging, accessories, or components
- Gift cards
- Items specifically marked as final sale, where permitted by applicable law
This restriction does not affect claims involving products that arrived damaged, defective, or incorrect, or any rights you may have under applicable consumer protection laws.
Contact Us
If you have any questions about your order, return, replacement, or refund, please contact our customer support team:
Email: loveferal.shop@gmail.com
We’re here to help and want every LoveFeral experience to feel private, comfortable, and cared for.
LoveFeral Customer Care